Unable to generate vRSLCM log bundle through UI
There was a recent scenario where vRSLCM log generation was not happening through UI
So let's take a minute to see what happens when you generate a log bundle and then we can inspect what could have gone wrong this the previous case where it wasn't generating one.
When I click on generate log bundle ....
It generates a request , upgrade planner spec and then the engine request . What's important here is the downloadUrl is pointing to the previously generated log bundle.
2022-07-27 09:25:15.649 INFO [http-nio-8080-exec-6] c.v.v.l.l.c.SettingsController - -- Dynamic Setting data required for setting : logbundledownload
2022-07-27 09:25:15.660 INFO [http-nio-8080-exec-4] c.v.v.l.l.c.SettingsController - -- Dynamic Setting data required for setting : loginsightsetting
2022-07-27 09:25:53.795 INFO [http-nio-8080-exec-9] c.v.v.l.l.c.SettingsController - -- Validation result for Setting :logbundledownload result true
2022-07-27 09:25:53.846 INFO [http-nio-8080-exec-9] c.v.v.l.l.c.SettingsController - -- Setting Value before save: "{\n \"downloadUrl\" : \"https://lcm.cap.org/repo/logBundleRepo/vrlcm/logbundle/vlcmsupport-2022-01-25_01-33-57.44075.zip\"\n}"
2022-07-27 09:25:53.926 INFO [http-nio-8080-exec-9] c.v.v.l.l.u.RequestSubmissionUtil - -- ++++++++++++++++++ Creating request to Request_Service :::>>> {
"vmid" : "2d03775b-9f49-4982-879b-26195ed74cac",
"transactionId" : null,
"tenant" : "default",
"requestName" : "lcmsupportbundle",
"requestReason" : "Get vRSLCM Support Bundle",
"requestType" : "lcmsupportbundle",
"requestSource" : null,
"requestSourceType" : "user",
"inputMap" : {
"downloadUrl" : "https://lcm.cap.org/repo/logBundleRepo/vrlcm/logbundle/vlcmsupport-2022-01-25_01-33-57.44075.zip"
},
"outputMap" : { },
"state" : "CREATED",
"executionId" : null,
"executionPath" : null,
"executionStatus" : null,
"errorCause" : null,
"resultSet" : null,
"isCancelEnabled" : null,
"lastUpdatedOn" : 1658913953925,
"createdBy" : null
}
2022-07-27 09:25:54.021 INFO [scheduling-1] c.v.v.l.r.c.p.GenericEnvironmentPlanner - -- Generic Planner SPEC :: {
"vmid" : "117d667d-f8d6-4602-9d97-874f7b4fd39d",
"tenant" : "default",
"originalRequest" : null,
"enhancedRequest" : null,
"symbolicName" : "90e136b4-4d83-4c61-ab81-7378fdf324ae",
"acceptEula" : true,
"variables" : { },
"products" : [ {
"symbolicName" : "lcmsupportbundle",
"displayName" : null,
"productVersion" : null,
"priority" : 0,
"dependsOn" : [ ],
"components" : [ {
"component" : {
"symbolicName" : "lcmsupportbundle",
"type" : null,
"componentVersion" : null,
"properties" : {
"downloadUrl" : "https://lcm.cap.org/repo/logBundleRepo/vrlcm/logbundle/vlcmsupport-2022-01-25_01-33-57.44075.zip",
"isVcfUser" : "false"
}
},
"priority" : 0
} ]
} ]
}
2022-07-27 09:25:54.027 INFO [scheduling-1] c.v.v.l.r.c.RequestProcessor - -- ENGINE REQUEST :: {
"vmid" : "117d667d-f8d6-4602-9d97-874f7b4fd39d",
"tenant" : "default",
"originalRequest" : null,
"enhancedRequest" : null,
"symbolicName" : "90e136b4-4d83-4c61-ab81-7378fdf324ae",
"acceptEula" : true,
"variables" : { },
"products" : [ {
"symbolicName" : "lcmsupportbundle",
"displayName" : null,
"productVersion" : null,
"priority" : 0,
"dependsOn" : [ ],
"components" : [ {
"component" : {
"symbolicName" : "lcmsupportbundle",
"type" : null,
"componentVersion" : null,
"properties" : {
"downloadUrl" : "https://lcm.cap.org/repo/logBundleRepo/vrlcm/logbundle/vlcmsupport-2022-01-25_01-33-57.44075.zip",
"isVcfUser" : "false"
}
},
"priority" : 0
} ]
} ]
}
The actual or current log bundle generation starts
2022-07-27 09:25:55.157 INFO [scheduling-1] c.v.v.l.a.c.FlowProcessor - -- Injected OnStart Edge for the Machine ID :: lcmsupportbundle
2022-07-27 09:25:55.201 INFO [scheduling-1] c.v.v.l.a.c.EventProcessor - -- INITIALIZING NEW EVENT :: {
"vmid" : "2036f6ef-a34c-4c66-a414-671a403057f0",
"transactionId" : null,
"tenant" : "default",
"createdBy" : "root",
"lastModifiedBy" : "root",
"createdOn" : 1658913955155,
"lastUpdatedOn" : 1658913955182,
"version" : "8.1.0.0",
"vrn" : null,
"eventName" : "OnStart",
"currentState" : null,
"eventArgument" : "{\"productSpec\":{\"name\":\"productSpec\",\"type\":\"com.vmware.vrealize.lcm.domain.ProductSpecification\",\"value\":\"{\\\"symbolicName\\\":\\\"lcmsupportbundle\\\",\\\"displayName\\\":null,\\\"productVersion\\\":null,\\\"priority\\\":0,\\\"dependsOn\\\":[],\\\"components\\\":[{\\\"component\\\":{\\\"symbolicName\\\":\\\"lcmsupportbundle\\\",\\\"type\\\":null,\\\"componentVersion\\\":null,\\\"properties\\\":{\\\"downloadUrl\\\":\\\"https://lcm.cap.org/repo/logBundleRepo/vrlcm/logbundle/vlcmsupport-2022-01-25_01-33-57.44075.zip\\\",\\\"isVcfUser\\\":\\\"false\\\"}},\\\"priority\\\":0}]}\"}}",
"status" : "CREATED",
"stateMachineInstance" : "9b69126f-58e7-47de-afa7-3bf907dd6756",
"errorCause" : null,
"sequence" : 560741,
"eventLock" : 1,
"engineNodeId" : "lcm.cap.org"
}
2022-07-27 09:25:55.209 INFO [scheduling-1] c.v.v.l.a.c.MachineRegistry - -- GETTING MACHINE FOR THE KEY :: lcmsupportbundle
2022-07-27 09:25:55.209 INFO [scheduling-1] c.v.v.l.a.c.MachineRegistry - -- QUERYING CONTENT :: SystemFlowInventory::flows::flow->lcmsupportbundle
2022-07-27 09:25:55.210 INFO [scheduling-1] c.v.v.l.d.i.u.InventorySchemaQueryUtil - -- GETTING ROOT NODE FOR :: SystemFlowInventory
2022-07-27 09:25:55.228 INFO [scheduling-1] c.v.v.l.a.c.MachineRegistry - -- URL :: /system/flow/lcmsupportbundle.vmfx
2022-07-27 09:25:55.229 INFO [scheduling-1] c.v.v.l.c.c.ContentDownloadController - -- INSIDE ContentDownloadControllerImpl
2022-07-27 09:25:55.229 INFO [scheduling-1] c.v.v.l.c.c.ContentDownloadController - -- REPO_NAME :: /systemflowrepo
2022-07-27 09:25:55.229 INFO [scheduling-1] c.v.v.l.c.c.ContentDownloadController - -- CONTENT_PATH :: /system/flow/lcmsupportbundle.vmfx
2022-07-27 09:25:55.229 INFO [scheduling-1] c.v.v.l.c.c.ContentDownloadController - -- URL :: /systemflowrepo/system/flow/lcmsupportbundle.vmfx
2022-07-27 09:25:55.229 INFO [scheduling-1] c.v.v.l.c.c.ContentDownloadController - -- Decoded URL :: /systemflowrepo/system/flow/lcmsupportbundle.vmfx
2022-07-27 09:25:55.230 INFO [scheduling-1] c.v.v.l.c.c.ContentDownloadController - -- ContentDTO{BaseDTO{vmid='lcmsupportbundle', version=8.1.0.0} -> repoName='systemflowrepo', contentState='PUBLISHED', url='/systemflowrepo/system/flow/lcmsupportbundle.vmfx'}
2022-07-27 09:25:55.231 INFO [scheduling-1] c.v.v.l.a.c.EventProcessor - -- State to find :: com.vmware.vrealize.lcm.plugin.lcmplugin.core.task.LcmSupportBundleTask
2022-07-27 09:25:55.235 INFO [scheduling-1] c.v.v.l.a.c.EventProcessor - -- Invoking Task :: com.vmware.vrealize.lcm.plugin.lcmplugin.core.task.LcmSupportBundleTask
2022-07-27 09:25:55.502 INFO [scheduling-1] c.v.v.l.a.c.EventProcessor - -- Injecting Bean :: contentRepositoryController
2022-07-27 09:25:55.504 INFO [scheduling-1] c.v.v.l.a.c.EventProcessor - -- Injecting Bean :: settingsController
2022-07-27 09:25:55.504 INFO [scheduling-1] c.v.v.l.c.u.EventExecutionTelemetryUtil - -- Start Instrumenting EventMetadata.
2022-07-27 09:25:55.506 INFO [scheduling-1] c.v.v.l.c.u.EventExecutionTelemetryUtil - -- Stop Instrumenting EventMetadata.
2022-07-27 09:25:55.511 INFO [pool-3-thread-14] c.v.v.l.p.l.c.t.LcmSupportBundleTask - -- Starting :: LCM VA support Bundle Task
2022-07-27 09:25:55.528 INFO [pool-3-thread-14] c.v.v.l.u.ShellExecutor - -- Executing shell command: /var/lib/vlcm-common/vlcm-support -w /data/lcm-logbundle
2022-07-27 09:25:55.530 INFO [pool-3-thread-14] c.v.v.l.u.ProcessUtil - -- Execute /var/lib/vlcm-common/vlcm-support
2022-07-27 09:25:58.091 INFO [http-nio-8080-exec-6] c.v.v.l.l.c.SettingsController - -- queryParams : { }
2022-07-27 09:25:58.099 INFO [http-nio-8080-exec-6] c.v.v.l.l.c.SettingsController - -- Dynamic Setting data required for setting : logbundledownload
2022-07-27 09:26:02.098 INFO [http-nio-8080-exec-10] c.v.v.l.l.c.SettingsController - -- queryParams : { }
2022-07-27 09:26:02.098 INFO [http-nio-8080-exec-10] c.v.v.l.l.c.SettingsController - -- Dynamic Setting data required for setting : logbundledownload
2022-07-27 09:26:06.092 INFO [http-nio-8080-exec-2] c.v.v.l.l.c.SettingsController - -- queryParams : { }
2022-07-27 09:26:06.143 INFO [http-nio-8080-exec-2] c.v.v.l.l.c.SettingsController - -- Dynamic Setting data required for setting : logbundledownload
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2022-07-27 09:26:10.097 INFO [http-nio-8080-exec-1] c.v.v.l.l.c.SettingsController - -- queryParams : { }
2022-07-27 09:26:10.097 INFO [http-nio-8080-exec-1] c.v.v.l.l.c.SettingsController - -- Dynamic Setting data required for setting : logbundledownload
2022-07-27 09:26:14.101 INFO [http-nio-8080-exec-4] c.v.v.l.l.c.SettingsController - -- queryParams : { }
2022-07-27 09:26:14.102 INFO [http-nio-8080-exec-4] c.v.v.l.l.c.SettingsController - -- Dynamic Setting data required for setting : logbundledownload
2022-07-27 09:26:18.105 INFO [http-nio-8080-exec-3] c.v.v.l.l.c.SettingsController - -- queryParams : { }
2022-07-27 09:26:18.173 INFO [http-nio-8080-exec-3] c.v.v.l.l.c.SettingsController - -- Dynamic Setting data required for setting : logbundledownload
2022-07-27 09:26:22.096 INFO [http-nio-8080-exec-7] c.v.v.l.l.c.SettingsController - -- queryParams : { }
2022-07-27 09:26:22.097 INFO [http-nio-8080-exec-7] c.v.v.l.l.c.SettingsController - -- Dynamic Setting data required for setting : logbundledownload
2022-07-27 09:26:26.104 INFO [http-nio-8080-exec-5] c.v.v.l.l.c.SettingsController - -- queryParams : { }
2022-07-27 09:26:26.104 INFO [http-nio-8080-exec-5] c.v.v.l.l.c.SettingsController - -- Dynamic Setting data required for setting : logbundledownload
2022-07-27 09:26:28.068 INFO [pool-3-thread-14] c.v.v.l.u.ShellExecutor - -- Result: [Support program for VMware vRealize LCM Appliance - Version 8.2.0
adding: vlcmsupport-2022-07-27_09-25-55.16453/var/log/auth.log (stored 0%)
adding: vlcmsupport-2022-07-27_09-25-55.16453/var/log/boot.log (deflated 91%)
adding: vlcmsupport-2022-07-27_09-25-55.16453/var/log/bootstrap/everyboot.log (deflated 96%)
adding: vlcmsupport-2022-07-27_09-25-55.16453/var/log/bootstrap/firstboot.log (stored 0%)
adding: vlcmsupport-2022-07-27_09-25-55.16453/var/log/bootstrap/postinstall.log (stored 0%)
adding: vlcmsupport-2022-07-27_09-25-55.16453/var/log/bootstrap/postupdate.log (deflated 79%)
adding: vlcmsupport-2022-07-27_09-25-55.16453/var/log/bootstrap/preupdate.log (deflated 45%)
adding: vlcmsupport-2022-07-27_09-25-55.16453/var/log/cloud-init-output.log (deflated 92%)
adding: vlcmsupport-2022-07-27_09-25-55.16453/var/log/cloud-init.log (deflated 90%)
zip warning: name not matched: vlcmsupport-2022-07-27_09-25-55.16453/var/log/dracut.log
zip error: Nothing to do! (vlcmsupport-2022-07-27_09-25-55.16453.zip)
Warning..detected exception condition. Reason: 12
adding: vlcmsupport-2022-07-27_09-25-55.16453/var/log/installer-kickstart.log (stored 0%)
adding: vlcmsupport-2022-07-27_09-25-55.16453/var/log/installer.log (stored 0%)
adding: vlcmsupport-2022-07-27_09-25-55.16453/var/log/loginsight-agent/liagent_2022-07-14_23.log (deflated 95%)
adding: vlcmsupport-2022-07-27_09-25-55.16453/var/log/loginsight-agent/liupdater_2021-10-08_00.log (deflated 78%)
adding: vlcmsupport-2022-07-27_09-25-55.16453/var/log/loginsight-agent/liupdater_2021-12-02_01.log (deflated 71%)
adding: vlcmsupport-2022-07-27_09-25-55.16453/var/log/loginsight-agent/liupdater_2021-12-02_02.log (deflated 71%)
adding: vlcmsupport-2022-07-27_09-25-55.16453/var/log/loginsight-agent/liupdater_2021-12-13_03.log (deflated 70%)
adding: vlcmsupport-2022-07-27_09-25-55.16453/var/log/loginsight-agent/liupdater_2022-01-06_04.log (deflated 70%)
adding: vlcmsupport-2022-07-27_09-25-55.16453/var/log/loginsight-agent/liupdater_2022-01-06_05.log (deflated 70%)
adding: vlcmsupport-2022-07-27_09-25-55.16453/var/log/loginsight-agent/liupdater_2022-01-19_06.log (deflated 70%)
adding: vlcmsupport-2022-07-27_09-25-55.16453/var/log/loginsight-agent/liupdater_2022-03-23_07.log (deflated 70%)
adding: vlcmsupport-2022-07-27_09-25-55.16453/var/log/loginsight-agent/liupdater_2022-03-23_08.log (deflated 70%)
adding: vlcmsupport-2022-07-27_09-25-55.16453/var/log/loginsight-agent/liupdater_2022-04-24_09.log (deflated 70%)
adding: vlcmsupport-2022-07-27_09-25-55.16453/var/log/loginsight-agent/liupdater_2022-05-06_10.log (deflated 70%)
adding: vlcmsupport-2022-07-27_09-25-55.16453/var/log/loginsight-agent/liupdater_2022-06-15_11.log (deflated 70%)
adding: vlcmsupport-2022-07-27_09-25-55.16453/var/log/loginsight-agent/liupdater_2022-07-14_12.log (deflated 70%)
adding: vlcmsupport-2022-07-27_09-25-55.16453/var/log/loginsight-agent/liupdater_2022-07-14_13.log (deflated 60%)
adding: vlcmsupport-2022-07-27_09-25-55.16453/var/log/nginx/access.log
zip warning: file size changed while zipping vlcmsupport-2022-07-27_09-25-55.16453/var/log/nginx/access.log
(deflated 96%)
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adding: vlcmsupport-2022-07-27_09-25-55.16453/tmp/service-status-all.txt (deflated 79%)
adding: vlcmsupport-2022-07-27_09-25-55.16453/tmp/chkconfig-list.txt (deflated 43%)
adding: vlcmsupport-2022-07-27_09-25-55.16453/tmp/ovfenv-D.16453.txt (deflated 77%)
adding: vlcmsupport-2022-07-27_09-25-55.16453/tmp/ovfenv-xml.16453.txt (deflated 71%)
adding: vlcmsupport-2022-07-27_09-25-55.16453/tmp/vlcm_build_details.txt (deflated 34%)
File: /data/lcm-logbundle/vlcmsupport-2022-07-27_09-25-55.16453.zip].
2022-07-27 09:26:28.835 INFO [pool-3-thread-14] c.v.v.l.l.u.SettingsHelper - -- Setting name : vcfmodesettings , Package name : com.vmware.vrealize.lcm.lcops.common.dto.settings.VcfConfigurationDTO
2022-07-27 09:26:28.848 INFO [pool-3-thread-14] c.v.v.l.l.u.SettingsHelper - -- Final Data : {
"vcfHostname" : null,
"username" : null,
"apiKey" : null,
"version" : null
}
2022-07-27 09:26:28.856 INFO [pool-3-thread-14] c.v.v.l.p.l.c.t.LcmSupportBundleTask - -- Result archive is: '/data/lcm-logbundle/vlcmsupport-2022-07-27_09-25-55.16453.zip'
2022-07-27 09:26:28.856 INFO [pool-3-thread-14] c.v.v.l.p.l.c.t.LcmSupportBundleTask - -- Support bundle created successfully in path : /data/lcm-logbundle/vlcmsupport-2022-07-27_09-25-55.16453.zip
2022-07-27 09:26:28.886 INFO [pool-3-thread-14] c.v.v.l.p.a.s.Task - -- Injecting Edge :: OnVaSupportBundleCompletion
2022-07-27 09:26:28.900 INFO [pool-3-thread-14] c.v.v.l.p.l.c.t.LcmSupportBundleTask - -- old download url : https://lcm.cap.org/repo/logBundleRepo/vrlcm/logbundle/vlcmsupport-2022-01-25_01-33-57.44075.zip
2022-07-27 09:26:28.912 INFO [pool-3-thread-14] c.v.v.l.c.c.ContentRepositoryController - -- Content delete requested for url /logBundleRepo/vrlcm/logbundlevlcmsupport-2022-01-25_01-33-57.44075.zip.
2022-07-27 09:26:28.943 INFO [pool-3-thread-14] c.v.v.l.c.c.ContentRepositoryController - -- Content delete is failed with given URL :: /logBundleRepo/vrlcm/logbundlevlcmsupport-2022-01-25_01-33-57.44075.zip
2022-07-27 09:26:29.056 INFO [pool-3-thread-14] c.v.v.l.c.c.ContentRepositoryController - -- Creating content operation.
2022-07-27 09:26:29.088 INFO [pool-3-thread-14] c.v.v.l.c.s.ContentDownloadUrlServiceImpl - -- URL :: /logBundleRepo/vrlcm/logbundle/vlcmsupport-2022-07-27_09-25-55.16453.zip
2022-07-27 09:26:29.111 INFO [pool-3-thread-14] c.v.v.l.c.s.ContentDownloadUrlServiceImpl - -- URL :: /logBundleRepo/vrlcm/logbundle/vlcmsupport-2022-07-27_09-25-55.16453.zip
2022-07-27 09:26:29.115 INFO [pool-3-thread-14] c.v.v.l.c.s.ContentDownloadUrlServiceImpl - -- PATH LENGTH :: 5
2022-07-27 09:26:29.116 INFO [pool-3-thread-14] c.v.v.l.c.s.ContentDownloadUrlServiceImpl - -- PATH LENGTH TEST PASSED
2022-07-27 09:26:29.123 INFO [pool-3-thread-14] c.v.v.l.c.s.ContentDownloadUrlServiceImpl - -- SEARCHINE FOR :: REPO -> logBundleRepo :: NAME -> __ROOT__ :KXKXKXKX PARENT -> da0c4d6f-d0de-4837-835b-6f0d6e01b15b
2022-07-27 09:26:29.249 INFO [pool-3-thread-14] c.v.v.l.c.s.ContentDownloadUrlServiceImpl - -- PATH ::
2022-07-27 09:26:29.250 INFO [pool-3-thread-14] c.v.v.l.c.s.ContentDownloadUrlServiceImpl - -- PATH ::logBundleRepo
2022-07-27 09:26:29.250 INFO [pool-3-thread-14] c.v.v.l.c.s.ContentDownloadUrlServiceImpl - -- PATH ::vrlcm
2022-07-27 09:26:29.251 INFO [pool-3-thread-14] c.v.v.l.c.s.ContentDownloadUrlServiceImpl - -- PATH ::logbundle
2022-07-27 09:26:29.251 INFO [pool-3-thread-14] c.v.v.l.c.s.ContentDownloadUrlServiceImpl - -- PATH ::vlcmsupport-2022-07-27_09-25-55.16453.zip
2022-07-27 09:26:29.253 INFO [pool-3-thread-14] c.v.v.l.c.s.ContentDownloadUrlServiceImpl - -- ADDING NODE - PATH LENGTH :: 5
2022-07-27 09:26:29.254 INFO [pool-3-thread-14] c.v.v.l.c.s.ContentDownloadUrlServiceImpl - -- SEARCHINE FOR :: REPO -> logBundleRepo :: PARENT -> 2761c604-c889-4c28-834a-23423133cbf1 :: NAME -> vrlcm
2022-07-27 09:26:29.259 INFO [pool-3-thread-14] c.v.v.l.c.s.ContentDownloadUrlServiceImpl - -- SEARCHINE FOR :: REPO -> logBundleRepo :: PARENT -> 3172ba88-32f7-4f07-ba92-407abbdb37d3 :: NAME -> logbundle
2022-07-27 09:26:29.262 INFO [pool-3-thread-14] c.v.v.l.c.s.ContentDownloadUrlServiceImpl - -- SEARCHINE FOR :: REPO -> logBundleRepo :: PARENT -> 024b449c-18cc-4dab-8e0b-9e9a47702453 :: NAME -> vlcmsupport-2022-07-27_09-25-55.16453.zipFinally marking the completion of log bundle collection
The previous download url is replaced with the current or the recently generated bundle for download
2022-07-27 09:26:30.097 INFO [http-nio-8080-exec-9] c.v.v.l.l.c.SettingsController - -- Dynamic Setting data required for setting : logbundledownload
2022-07-27 09:26:31.852 INFO [pool-3-thread-14] c.v.v.l.p.l.c.t.LcmSupportBundleTask - -- finalUrl to download log bundle : https://lcm.cap.org/repo/logBundleRepo/vrlcm/logbundle/vlcmsupport-2022-07-27_09-25-55.16453.zip
2022-07-27 09:26:34.091 INFO [http-nio-8080-exec-6] c.v.v.l.l.c.SettingsController - -- Dynamic Setting data required for setting : logbundledownload
In the failed scenario , what we see if the below message being repeating always , just does not move forward
2022-07-21 21:05:35.937 INFO [http-nio-8080-exec-4] c.v.v.l.l.c.SettingsController - -- Dynamic Setting data required for setting : logbundledownload
2022-07-21 21:05:39.932 INFO [http-nio-8080-exec-11] c.v.v.l.l.c.SettingsController - -- Dynamic Setting data required for setting : logbundledownload
2022-07-21 21:05:43.934 INFO [http-nio-8080-exec-6] c.v.v.l.l.c.SettingsController - -- Dynamic Setting data required for setting : logbundledownload
2022-07-21 21:05:47.940 INFO [http-nio-8080-exec-12] c.v.v.l.l.c.SettingsController - -- Dynamic Setting data required for setting : logbundledownload
2022-07-21 21:05:51.935 INFO [http-nio-8080-exec-10] c.v.v.l.l.c.SettingsController - -- Dynamic Setting data required for setting : logbundledownload
2022-07-21 21:05:55.943 INFO [http-nio-8080-exec-3] c.v.v.l.l.c.SettingsController - -- Dynamic Setting data required for setting : logbundledownload
2022-07-21 21:05:59.940 INFO [http-nio-8080-exec-8] c.v.v.l.l.c.SettingsController - -- Dynamic Setting data required for setting : logbundledownload
2022-07-21 21:06:03.929 INFO [http-nio-8080-exec-2] c.v.v.l.l.c.SettingsController - -- Dynamic Setting data required for setting : logbundledownload
2022-07-21 21:06:07.938 INFO [http-nio-8080-exec-5] c.v.v.l.l.c.SettingsController - -- Dynamic Setting data required for setting : logbundledownload
2022-07-21 21:06:11.938 INFO [http-nio-8080-exec-9] c.v.v.l.l.c.SettingsController - -- Dynamic Setting data required for setting : logbundledownload
2022-07-21 21:06:15.932 INFO [http-nio-8080-exec-6] c.v.v.l.l.c.SettingsController - -- Dynamic Setting data required for setting : logbundledownload
2022-07-21 21:06:19.938 INFO [http-nio-8080-exec-12] c.v.v.l.l.c.SettingsController - -- Dynamic Setting data required for setting : logbundledownload
2022-07-21 21:06:23.928 INFO [http-nio-8080-exec-10] c.v.v.l.l.c.SettingsController - -- Dynamic Setting data required for setting : logbundledownload
2022-07-21 21:06:27.934 INFO [http-nio-8080-exec-1] c.v.v.l.l.c.SettingsController - -- Dynamic Setting data required for setting : logbundledownload
2022-07-21 21:06:31.930 INFO [http-nio-8080-exec-7] c.v.v.l.l.c.SettingsController - -- Dynamic Setting data required for setting : logbundledownload
2022-07-21 21:06:35.938 INFO [http-nio-8080-exec-2] c.v.v.l.l.c.SettingsController - -- Dynamic Setting data required for setting : logbundledownload
2022-07-21 21:06:39.939 INFO [http-nio-8080-exec-5] c.v.v.l.l.c.SettingsController - -- Dynamic Setting data required for setting : logbundledownload
2022-07-21 21:06:43.928 INFO [http-nio-8080-exec-11] c.v.v.l.l.c.SettingsController - -- Dynamic Setting data required for setting : logbundledownload
2022-07-21 21:06:47.938 INFO [http-nio-8080-exec-9] c.v.v.l.l.c.SettingsController - -- Dynamic Setting data required for setting : logbundledownload
2022-07-21 21:06:51.928 INFO [http-nio-8080-exec-6] c.v.v.l.l.c.SettingsController - -- Dynamic Setting data required for setting : logbundledownload
2022-07-21 21:06:55.938 INFO [http-nio-8080-exec-12] c.v.v.l.l.c.SettingsController - -- Dynamic Setting data required for setting : logbundledownload
2022-07-21 21:06:59.931 INFO [http-nio-8080-exec-3] c.v.v.l.l.c.SettingsController - -- Dynamic Setting data required for setting : logbundledownload
As per data from the database
Problematic Environment
vrlcm=# select * from vm_lcops_settings where name = 'logbundledownload';
-[ RECORD 1 ]-------+-----------------------------------------------------------------------------------------------------------------------------
vmid | b8******e0
createdby | serviceadmin@local
createdon | 1638384524109
lastmodifiedby | serviceadmin@local
lastupdatedon | 1638384524109
tenant | default
version | 8.1.0.0
vrn |
additionaldata |
datatype | Request
description | Trigger Log bundle download
detaileddescription | Triggers log collection for all nodes in the environment. Returns request id that can be used to check log collection status
name | logbundledownload
packagename |
value | { +
| "requestid" : "28****f0"
| }
My Lab
vrlcm=# select * from vm_lcops_settings where name = 'logbundledownload';
-[ RECORD 1 ]-------+-----------------------------------------------------------------------------------------------------------------------------
vmid | 9b675941-a97e-4b66-9f4c-4f0391a77017
createdby | serviceadmin@local
createdon | 1638415924109
lastmodifiedby | serviceadmin@local
lastupdatedon | 1638415924109
tenant | default
version | 8.1.0.0
vrn |
additionaldata |
datatype | Request
description | Trigger Log bundle download
detaileddescription | Triggers log collection for all nodes in the environment. Returns request id that can be used to check log collection status
name | logbundledownload
packagename |
value | { +
| "downloadUrl" : "https://lcm.cap.org/repo/logBundleRepo/vrlcm/logbundle/vlcmsupport-2022-07-27_09-25-55.16453.zip" +
| }
The difference is the wrong value in the table vm_lcops_settings table where logbundledownload record has a wrong value set to it. Instead of having a downloadUrl it has a request id set in it.
Remediation Plan
Take a snapshot of vRSLCM
Execute below query to remove existing value
update vm_lcops_settings set value = '' where name = 'logbundledownload';Restart vRSLCM
systemctl restart vrslcm-serverLogin into the UI
Generate Log Bundle
One can even check from API if the value is set correctly
Method: GET
URL: {{lcmurl}}/lcm/lcops/api/settings/logbundledownload
Hope this helps you to understand what happens in the background and when a failure is seen how do you remediate it